Last updated: September 24, 2025
Thank you for shopping at Smiles Perfume.
If, for any reason, you are not completely satisfied with your purchase, you may be eligible for a return or exchange in accordance with the policy below.
Order Cancellation and Returns
You are entitled to cancel or return your order within 30 days from the date you received the goods.
No reason is required for the return, although we appreciate any feedback.
To exercise your right of return, you must notify us clearly via one of the methods below.
How to Request a Return
You can contact us:
By email: mdsaimon577@gmail.com
By visiting our contact page: https://smilesperfume.com/contact-us/
By phone: 0528116598
Once we receive your request, we will provide instructions for returning the product.
Conditions for Returns
To be eligible for a return:
Goods must have been purchased within the last 30 days.
Goods must be unused, in their original packaging, and in the same condition as received.
Certain goods cannot be returned due to hygiene, health protection, or customization (such as unsealed or personalized products).
We reserve the right to refuse returns of any merchandise that does not meet these conditions.
Refunds
We will issue your refund no later than 14 days from the day we receive the returned goods.
Refunds will be processed using the same payment method used for the original purchase.
No fees will be charged for the refund.
Exchanges
If you prefer an exchange instead of a refund, please let us know when you contact us. Exchanges are accepted under the same conditions as returns.
Returning Goods
Please send your goods to:
Sharjah Al Qasmiya, Al Nud,
(Include order number inside the package)
You are responsible for the cost and risk of returning the goods to us. We recommend using a trackable and insured shipping method. We cannot process a refund without proof of return delivery or actual receipt of the goods.
Contact Us
If you have any questions about this Return and Refund Policy, please contact us:
Email: mdsaimon577@gmail.com
Website Contact Page: https://smilesperfume.com/contact-us/
Phone: 0528116598
✅ Why this works:
Uses clear 30-day window (Google’s minimum).
Lists your contact options.
Mentions conditions for hygiene products (important for perfumes).
Includes address for returns.
Matches Merchant Center requirements exactly.